Introduction
Thank you for your interest in the services offered by MD IRFAN HOSSAIN. This Refund Policy outlines our commitment to customer satisfaction and the terms under which refunds may be issued.
We strive to provide high-quality digital marketing and procurement services that meet or exceed your expectations.
Service Categories
Our services fall into the following categories:
1. Digital Marketing Services
- Social media advertising campaigns
- Content creation and video production
- Email marketing and drip campaigns
- Lead generation strategies
2. Procurement & Trade Services
- Product sourcing from China
- Supplier verification and negotiation
- Import-export consulting
- Logistics coordination
3. Consulting Services
- Market research
- Business growth strategy
- Cross-border trade advisory
Refund Eligibility
Refunds may be considered under the following circumstances:
| Service Type | Refund Window | Conditions |
|---|---|---|
| Digital Marketing Campaigns | Within 7 days of start | No ads have been launched or significant work completed |
| Procurement Services | Before supplier contact | No supplier has been contacted or agreements made |
| Consulting Services | Before first session | No consultation session has been conducted |
| Research & Reports | Before delivery | Report has not been delivered or shared |
Non-Refundable Services
The following services are non-refundable under any circumstances:
- Services that have been fully delivered and accepted
- Work completed beyond the refund window
- Third-party costs (ad spend, platform fees, etc.)
- Expenses incurred on your behalf (travel, materials, etc.)
- Services cancelled due to client non-cooperation
Refund Process
If you believe you are eligible for a refund, please follow these steps:
Step 1: Submit Request
Contact us via email at info@sheikhirfan.com with the subject "Refund Request" and include:
- Your full name and contact information
- Service name and date of purchase
- Reason for refund request
- Any supporting documentation
Step 2: Review Period
We will review your request within 5-7 business days and may contact you for additional information.
Step 3: Decision
We will notify you of our decision via email. If approved, refunds will be processed within 10-14 business days.
Partial Refunds
In certain cases, we may offer a partial refund if:
- Services were partially delivered
- Work was completed but did not meet agreed standards
- Client requests cancellation after work has begun
Partial refund amounts will be determined based on work completed versus work remaining.
Cancellation Policy
You may cancel services at any time by providing written notice. However, please note:
- Cancellations must be submitted via email
- Work completed prior to cancellation will be billed
- Third-party costs are non-refundable
- Cancellation fees may apply for last-minute cancellations
Dispute Resolution
If you are not satisfied with our refund decision, we encourage you to contact us directly to resolve the matter amicably.
For unresolved disputes, we recommend mediation or arbitration in accordance with the laws of Bangladesh.
Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to this website.
Your continued use of our services after any changes constitutes acceptance of the updated policy.
Contact Us
If you have any questions about this Refund Policy, please contact us:
- Email: info@sheikhirfan.com
- Website: https://sheikhirfan.com
- Location: Saidpur, Bangladesh