Refund Policy

Introduction

Thank you for your interest in the services offered by MD IRFAN HOSSAIN. This Refund Policy outlines our commitment to customer satisfaction and the terms under which refunds may be issued.

Service Categories

Our services fall into the following categories:

1. Digital Marketing Services

• Social media advertising campaigns
• Content creation and video production
• Email marketing and drip campaigns
• Lead generation strategies

2. Procurement & Trade Services

• Product sourcing from China
• Supplier verification and negotiation
• Import-export consulting
• Logistics coordination

3. Consulting Services

• Market research
• Business growth strategy
• Cross-border trade advisory

Refund Eligibility

Refunds may be considered under the following circumstances:

Service Type	Refund Window	Conditions
Digital Marketing Campaigns	Within 7 days of start	No ads have been launched or significant work completed
Procurement Services	Before supplier contact	No supplier has been contacted or agreements made
Consulting Services	Before first session	No consultation session has been conducted
Research & Reports	Before delivery	Report has not been delivered or shared

Non-Refundable Services

The following services are non-refundable under any circumstances:

• Services that have been fully delivered and accepted
• Work completed beyond the refund window
• Third-party costs (ad spend, platform fees, etc.)
• Expenses incurred on your behalf (travel, materials, etc.)
• Services cancelled due to client non-cooperation

Refund Process

If you believe you are eligible for a refund, please follow these steps:

Step 1: Submit Request

Contact us via email at info@sheikhirfan.com with the subject "Refund Request" and include:

• Your full name and contact information
• Service name and date of purchase
• Reason for refund request
• Any supporting documentation

Step 2: Review Period

We will review your request within 5-7 business days and may contact you for additional information.

Step 3: Decision

We will notify you of our decision via email. If approved, refunds will be processed within 10-14 business days.

Partial Refunds

In certain cases, we may offer a partial refund if:

• Services were partially delivered
• Work was completed but did not meet agreed standards
• Client requests cancellation after work has begun

Partial refund amounts will be determined based on work completed versus work remaining.

Cancellation Policy

You may cancel services at any time by providing written notice. However, please note:

• Cancellations must be submitted via email
• Work completed prior to cancellation will be billed
• Third-party costs are non-refundable
• Cancellation fees may apply for last-minute cancellations

Dispute Resolution

If you are not satisfied with our refund decision, we encourage you to contact us directly to resolve the matter amicably.

For unresolved disputes, we recommend mediation or arbitration in accordance with the laws of Bangladesh.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to this website.

Your continued use of our services after any changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Refund Policy, please contact us:

• Email: info@sheikhirfan.com
• Website: https://sheikhirfan.com
• Location: Saidpur, Bangladesh